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100 Favor Candy Party Pillow Gift Box Kraft

C$13.90
1 review Write a Review
SKU:
ZBOX3911K
Shipping:
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1. Quantity: 100 paper pillow shaped boxes

2. Color: Kraft

3. Over all size: 3.43" x 2.4" x 1" H (87 x 60 x 25 mm)

4. Usable size: 2.75" x 2.4 x 1" (70 x 60 x 25 mm)

5. Can be shipped and store flat - shipping and space saving

6. Matching jute strings

1 Review

  • 1
    wrong sizes

    Posted by Evelyne b on 25th Nov 2022

    I ordered pillow boxes on October 9 and received them in a very reasonable time. However, the dimensions of the product ZBOX3911K (pillow boxes) I received pillow boxes with these dimensions: 2.5" x 2.75" x 1" (usable sizes) They should be 2.75" x 2.4 x 1" according to their website description. The ones I received are too small for my use. Therefore, I cannot use these products because they are too small. I contact the company, to let them know of the problem. I ask them that I want a refund and they want to charge me a 15% restocking fee. So the customer has to pay a fee because the company made a mistake. According to the Quebec consumer protection law (the sale was made in Quebec), an item purchased that does not meet the advertised specifications must be fully refunded by the company selling it. This is the law, but more importantly it is good customer service that the company does not seem to have. The measures have not been changed as of November 25 on their website. The response time for customer service is extremely long. After a month and a half of exchange they propose me to keep them by refunding 50% of the price of the articles or complete refund of the article with a 15% restocking fee AND a return label at their expense (AT MY REQUEST because it is their mistake). I am requesting a full refund with no return shipping or restocking fee. This seems fair to me since the product does not meet the description given to it. By the way I am not asking for the shipping costs I paid to receive this order ;) What I would be entitled to ask. With that, this order was the last one at this company. To find what you are looking for elsewhere with fair and no fuss customer service : www.creativebag.com www.bagoutlet.ca www.noblepack.ca www.uline.ca www.etsy.com and so many others