Zakka Canada

Shipping & Delivery

We ship worldwide by Canada Post. Please note that there may have restrictions on some items, and some items may not be shipped to international destinations.

When you add items into cart, the site will estimate shipping fee and delivery date based on parcel's weight+size and shipping options you choose.  Our site is integrated with Canada Post realtime shipping fee calculator, for you to have complete control over cost and speed of delivery.

Take Canada Post expedited parcel as an example, your order delivery is about:

1-2 business days within Ontario;

2-4 business days to Quebec;

and 2-6 business days to other provinces. 

Please add note in your order or choose a faster shipping method if the order is urgent for a show or an event.

Order Pickup

Orders can be paid and picked up at our warehouse at Unit 6 on 1 Saunders Road in Barrie. 

Returns Policy

If you are not satisfied at your purchase, you may return new, unused or unopened items within 5 days of delivery for a refund, an exchange or store credit.  Original shipping fee is not refundable.  We'll pay the return shipping fee if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within three weeks, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

To avoid any return and resend shipping costs, we offer "store credit" option in stead of a return or an exchange.