Shipping & Delivery
We ship Canada and US by Canada Post. Please note that there may have restrictions on some items, and some items may not be shipped to international destinations.
Orders placed before 12:00 EST noon will be shipped out the same business day.
When you add items into shopping cart and click "view cart", our site will show shipping fee and estimated delivery based on your postal code, parcel weight, size and shipping options you choose. www.zakkacanada.com is integrated with Canada Post realtime shipping fee calculator, for you to have complete control over cost and speed of delivery.
Oversize/Overweight items can not show shipping fee online - please contact us for delivery options.
Take Canada Post expedited parcel as an example, your order delivery is estimated:
1-3 business days within Ontario;
2-5 business days to Quebec;
and 2-7 business days to other provinces.
Please order early and give extra 2-3 days to avoid any delivery delay if the order is for a show or an event.
Orders can be paid and picked up at 71 Delta Park Blvd Unit#1 in Brampton. There is no shipping or handling charge for pickup orders.
If the order is shipped by buyer's courier, a $5 handling fee will be applied on the order.
Returns for store credit only - NO REFUNDS
If you are not satisfied at your purchase, you may return new, unused or unopened items within 5 days of delivery. Original shipping fee is not refundable, and a 15% restocking fee will be applied.
Please ship out your return only after you file a "Return Request" online and its status is "Return Authorized".
We make every effort to ensure your order is processed correctly. We will ship exactly what you order; we ask that you check your order carefully and review your order prior to submitting.
We always recommend customers to contact us first before filing a return request. We'll do the best to solve the problem by offering store credit, discount or replacement if there is damaged, missing or wrong items received in the parcel.
Final Sale: Warehouse purchase (including order pickup) is final. Please check all items at the purchase. We are not responsible for any damages after items leave our warehouse.