Return and Exchange

Conditions:

We will replace an item or issue a refund at no cost if it is delivered under either 2 conditions:

Wrong Item - If you received a wrong item due to our shipping mistake, please email/fax us within 3 business days.  We will arrange a return and ship you the correct item or issue a full refund (including shipping charges).

Defective Item - If you received a defective item, please email/fax us within 3 business days.  After we examine and confirm the defective returns we will ship out a replacement to you right away.  Please note that one or two defective items in a whole packaging case does not mean that the all items are defective and the whole order should be returned.

Procedure to file for a Return:

If items you received meet either conditions above, you have 7 days to file a return.  Please send an email to info@zakkaCanada.com with the following information:

Your name or Company name; Your phone number; Your billing & shipping address; Your e-mail address; Your original order number; Reasons for returning the item

On the return package, please write “return items without any commercial value”.

Credit Card Refund: Credit back to your credit card may take 2-4 weeks to appear on your monthly statement from the day we have received the returned items. 

PayPal Refund: Refund will be issued via PayPal back to your account within 2-4 business days from the day we have received the returned products.

Other Refund: Either company check or store credits will be given to the customers for the value of the returned products.

NO Returns will be accepted under the following conditions:

· Any refused shipment sent back to zakkaCanada.com does not constitute the right to a refund or credit.  The customer will have to make arrangements with us to receive the refused shipment again.

· Any returned shipment without the proper RMA# does not constitute the right to a refund or credit and will be refused by zakkaCanada.com.

· No returns will be accepted after 14 days of delivery, regardless of reasons.

· We will not accept returns aside from wrong or defective products.  We will not accept returns if you do not like the looks or quality of the products.  If you wish to test out our products please just place a small order to examine our styles and quality.

Any questions? You may find the answers in FAQ, or Contact Us now.